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FAQ - General tips for your Tuscany holiday

1. it is strongly recommended to contract travel insurance. A specific offer will be sent on request. 2.

2. the customer receives the address of the holiday accommodation, the telephone number of the landlord as well as directions or driving instructions together with the confirmation of payment. Unless otherwise agreed, or unless the travel documents contain information to the contrary, flats or rooms can generally be occupied between 4:00 and 6:00 p.m., so that a complication-free handover of keys is possible. It is therefore urgently necessary to inform the landlord in good time by telephone if arrival is significantly delayed. On the day of departure, the flat or room must be vacated by 10.00 a.m., unless otherwise expressly stated. The handover should be broom-clean and the dishes should be washed. Otherwise the landlord is entitled to charge an additional fee for cleaning.
Before moving into the flat or room, you usually have to pay a deposit, the amount of which can be found in your rental contract.

3. the maximum number of persons permitted for an apartment is noted in the web presentation. Any additional person requires the express permission of the landlord, i.e. the landlord may refuse to let the flat or room if it is used by a higher number of persons than stated in the rental agreement. 4.

The landlord is entitled to refuse to accept a pet if it has not been clarified in advance that the customer will be arriving with a pet or if incorrect information has been provided regarding the size, breed or character of the animal.
New, generally binding entry regulations have been in force for dogs and cats within the EU member states since 1 October 2004. Please obtain information about the new "EU passport" for pets!.

5. it is generally not advisable to travel by sports car or car with a lowered chassis, as the holiday domiciles are often reached via roads or paths that are not very well developed and country estates are not usually located on main roads. If you have any questions about road conditions, we will be happy to inform you.

6. typical power and water outages are possible, as in all southern European countries. In Italy, for safety reasons, the fuse rating of the electricity grid is lower, which means that not all electrical appliances can be operated at the same time. If repairs are necessary, they usually take longer than in Northern European countries due to a lack of skilled personnel and spare parts. 7.

Building regulations differ between Italy and Germany. Even lavishly restored buildings are not renovated according to German building standards and regulations and often lack insulating glazing, heat or sound insulation. The operation of heating appliances can be associated with noise. 8.

In Italy, there is an energy saving law that regulates the start-up of heating systems and limits them to the period from November to mid-April. The heating period is limited to a maximum of 12 hours and the maximum heating temperature to 19 degrees. There are plans for the commissioning of the heating, which each municipality can determine itself. Please note that heating costs in Italy are generally very high.

9. From 2012 many Italian municipalities levy a tour tax, the amount of which varies between €1.00 and €2.00 per person per night. The owner of the holiday accommodation is required to collect this fee on your arrival.

10. the pools of the holiday properties are generally in operation from mid-May to early October, unless the property description states otherwise. Bad weather may result in shortened opening hours. Use of the pool is at your own risk. As water changes are required in the pools from time to time, temporary closures may occur.

11. parents are responsible for the safety of their children, as there are usually no supervisors in the pools to ensure the safety of bathers.

12. as far as breakfast is concerned, it is less important in Italy than in Germany. Although most of the holiday homes in our programme serve a rather extensive breakfast, we would like to ask you to enquire with us if breakfast is the most important meal of the day for you.

13. the beds in Italian accommodation are often not designed for oversize or overweight people or other individual needs.

14. the distance figures are averages or approximations. They do not always indicate the most convenient connection and, by their nature, do not take into account diversions or changes at short notice, e.g. due to weather conditions such as closures or other obstructions.

15 The size information of the objects is transmitted to us by the respective owners and published unchecked in the confidence of their correctness. We could only check it via our own measurements, which would drive up the price of the properties.

16. especially in ground-level holiday homes in the countryside, in southern countries certain insects must be expected, which is not a sign of uncleanliness.

17. there is a possibility that the use of agricultural machinery may cause nuisance in rural areas.

18. please note that nuisance caused by noise, dust or diversions as a result of construction work etc. cannot be influenced. However, should we have knowledge of such measures at the time of booking or prior to the start of your journey, we will of course inform you of them.

19. as everywhere else, you are not immune to temporary disruption or failure of the Internet connection in Italy.